Refunds and cancellation
Last updated September 16, 2026. Private beta.
How minutes, refunds and cancelling work during the private beta.
Minutes
Edit time is counted in minutes. A finished edit uses minutes equal to the length of the video you uploaded, and the app shows you how many minutes you have left before you start. Re-rendering the same edit with tweaks is free, up to three times per edit. Minutes from invite codes are free and never refunded for money.
When an edit fails
If an edit fails on our side, the minutes go straight back to your account and you get an email. You can try again at no cost. If a finished edit has a problem that was our fault (missing sound, broken video, wrong file), email us within 7 days and we will re-run it or give the minutes back.
Refunds for money
Memberships are paid through Stan. If you ask within 14 days of your first payment and have not used more than a few minutes of edit time, we refund that payment in full. Minutes you have already used are not refundable, because the computing cost has already been paid on your behalf. Refunds go back to the payment method you used and take 5 to 10 business days to show up.
Cancelling
Your membership renews every month through Stan and you can cancel it there at any time. You keep the minutes you have until the end of the month you paid for. If you delete your account, everything is deleted and the 14 day rule above still applies to a first payment.
How to ask
Email us from the address on your account with the video title or the date of the payment. We answer within 3 business days.